Campbell Point House is a small destination hotel, given our intimate nature, cancellations, and changes to travel affect us greatly and leave little opportunity to replace lost or canceled bookings. As such we have a strict deposit and cancellation policy.
To secure all reservations through our online reservation system a 50% deposit is required immediately.
If your reservation is outside 30 days prior to arrival please note that the balance of the package will be payable 30 days prior to your reservation date.
If your reservation is within 30 days of arrival the full 100% payment of your package will be processed upon booking.
Payment by Credit Card will incur a transaction fee: Visa & MasterCard will attract a 1% surcharge; Amex & Diners Club will attract a 1.75%.
Cancellation Policy for hotel bookings (1 Suite booking maximum applies)
In the event of cancellation more than 30 days prior to arrival, the 50% deposit can be used for a future stay and will be issued to you by way of a gift voucher with a 3-year expiry.
In the event of cancellation 14 to 30 days prior to arrival, the balance of your package can be used for a future stay and will be issued to you by way of a gift voucher with a 3-year expiry. No refunds apply.
In the event of cancellation within 14 days of arrival, 100% of payment is retained as a cancellation fee.
COVID-19 Policy– If it is impossible for you to travel on your booked dates due to Government-imposed restrictions, or we are unable to operate due to COVID-19 impacts we offer a postponement of your booking or a credit towards a future stay for the amount of any deposit paid. No refunds will be issued.
As per Government mandate only people fully vaccinated against COVID-19 are permitted and proof of vaccination status will be required upon arrival. Anyone unable to provide proof through a digital vaccination certificate or a valid exemption will be refused entry and no refunds will be possible.
View our full Terms and Conditions HERE for our policy on group and exclusive use bookings.
A 20% surcharge applies on Victorian Public Holidays and New Years Eve